Quality Management Skills (QMS) gives your managers and supervisors a sound and thorough understanding of what it means to be a leader, and teaches them how to create and successfully manage in a Continuous Improvement environment.

Just as important, the Quality Management Skills training itself provides many opportunities for your managers and supervisors to discuss their experiences and share information with each other. As they proceed through the program, they apply their collective wisdom and insights to your organization’s most urgent continuous improvement opportunities. They also improve cross-functional coordination and build new communication channels at the vital manager-supervisor level.


The following Quality Management Skills training materials and services are available:

  • Set of fifteen videocassettes
  • Guides for Managers
  • Application Guide
  • Facilitator Manuals
  • Facilitator workshops
  • Senior management workshops


Quality Management Skills prepares participants to address a comprehensive range of quality management challenges:
The Changing Role of Management
Why some traditional assumptions about management are no longer valid

Motivation
Managers learn how to motivate themselves and their employees

Managing Diversity
Perceptual differences and how those differences can distort reality

Group Decision Making
The dynamics of how groups form, function, and influence the behaviors of their members

Leadership
The manager’s role as leader and techniques for managing and leading people with different levels
of ability, skill, and experience
 

Participation and Quality
Why participative management should be used, as well as how and when to use it
Managing Change
How to manage the change process to achieve optimal results
Structuring Expectations
How managers can help employees establish and achieve goals in the context of organizational and work-group objectives
Managing Results
 Managers use two-way communication with their employees to increase employee effectiveness
Organizational Integration
How to use Quality Management Skills to link all parts of the organization closer together



The Application Guide is an important and valuable component of Quality Management Skills because it gives participants structured opportunities to practice and implement the management skills they’ve learned in the program.

The four Application Guide modules are:

Managing Individuals
participants develop their one-on-one communication skills; practice adapting different communication styles to changing conditions; and use listening, questioning, and clarifying (LQC) skills with their employees to improve employee performance
Managing Problem-Solving Meetings
teaches managers and supervisors how to focus problem-solving meetings on key tasks, encourage participation by all team members, summarize decisions and agreements, set follow- up dates, and clarify responsibilities
Managing the Change Process
lets participants practice using force-field analysis to identify forces that promote and inhibit change, contingency diagrams to develop and analyze plans for change, action plans for implementing change, and management aikido (a communication method) to overcome opposition to change
Managing Performance
helps managers and supervisors stay in touch with employees and work effectively with groups and individuals to identify and solve performance problems

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High Performance Learning, Inc.
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